Refund Policy

Thank you for choosing Adil Khan. Please review our refund and cancellation policies below before engaging with our services.

Cancellation and Refund Policy

Ahmad Digitalize believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 9-15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Ahmad Digitalize does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 9-15 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 9-15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Ahmad Digitalize, it’ll take 16-30 days for the refund to be processed to the end customer.

 

We’re grateful for your trust in Adil Khan and our offerings at www.adil-khan.com. Our team is dedicated to providing exceptional web design, digital marketing, and other digital products crafted with care and expertise. Below, we outline our policies regarding cancellations and refunds to ensure transparency and clarity for all customers.

Due to the nature of digital products—such as website designs, SEO services, and marketing assets—we generally do not issue refunds or cancellations once the files or services have been delivered or downloaded. This is because digital goods are non-tangible and irrevocable upon receipt. However, we value your satisfaction and are committed to addressing exceptional circumstances with fairness.

At our discretion, we may grant refunds under specific internal criteria, such as duplicate orders or instances where we fail to deliver the promised service or product. While nothing in this policy obligates Adil Khan to provide a refund, we will make every reasonable effort to ensure you’re delighted with your purchase. Your happiness is our priority, and we stand behind the quality of our digital solutions.

Our products and services represent our team’s dedication and creativity. We aim to exceed your expectations with every project—be it a custom website, a social media campaign, or an SEO strategy. If the outcome doesn’t align with what you anticipated, please don’t hesitate to reach out. We’re here to resolve any issues and ensure your experience with Adil Khan is positive.

Refund Eligibility and Conditions

Since Adil Khan offers non-tangible, irrevocable goods—like digital downloads, completed web designs, or executed marketing campaigns—we do not provide refunds after a purchase is completed. By purchasing from our website, you acknowledge this policy and agree to review service descriptions carefully before proceeding.

However, we recognize that special circumstances may arise. In cases where we are unable to deliver a promised service or product (e.g., technical failures preventing access or delivery delays beyond our control), we may offer a refund at our discretion. Our goal is to ensure every customer receives the full value of their purchase, and we’ll work diligently to address any shortcomings.

For example, if you’ve ordered a custom web design service and we’re unable to provide the agreed-upon deliverables, we’ll consider a refund to make things right. Similarly, if a digital marketing campaign cannot be executed as promised, we’ll evaluate options to refund or rectify the situation. These exceptions are handled on a case-by-case basis, reflecting our commitment to fairness and customer satisfaction.

We encourage you to contact us promptly if you encounter any issues with your purchase. Whether it’s a technical glitch, a misunderstanding about the service scope, or an unexpected outcome, our team is ready to assist. Your feedback helps us improve, and resolving your concerns ensures Adil Khan remains a trusted partner for your digital needs.

Our Commitment to You

At Adil Khan, customer satisfaction isn’t just a goal—it’s the foundation of everything we do. Our digital products and services—from bespoke websites to SEO optimizations—are crafted with meticulous attention to detail. We stand behind our work and are dedicated to supporting our customers every step of the way.

If you’re not fully satisfied with your purchase, please let us know. While our standard policy limits refunds due to the nature of digital goods, we’re committed to making reasonable efforts to address your concerns. This might include troubleshooting, offering additional support, or, in rare cases, providing a refund where justified. We want you to feel confident in choosing Adil Khan for your web design and digital marketing needs.

Before making a purchase, we recommend reviewing the product or service description on www.adil-khan.com. These details outline what to expect, helping you make an informed decision. If you have questions or need clarification, our team is just a call or email away—ready to guide you through the process.

How to Request Support or a Refund

If you believe your situation qualifies for a refund under our special conditions (e.g., non-delivery of a service), or if you simply need assistance with your purchase, please reach out to us as soon as possible. We’ll review your request with care and respond promptly to find a resolution.

To initiate a support request or discuss a potential refund, use one of the contact methods listed below. Include your order details, a brief description of the issue, and any relevant screenshots or documentation to help us assist you efficiently.

While refunds are not guaranteed, our team will explore every avenue to ensure you’re satisfied with Adil Khan services. We’re here to build lasting relationships with our customers, and your positive experience is our ultimate reward.

Contact Us

For any questions or concerns about our Refund Policy, cancellation terms, or Adil Khan services, please don’t hesitate to get in touch. Our team is available to assist you with inquiries or support requests:

We aim to respond to all inquiries within 24-48 hours, ensuring you receive the support you need promptly. Your satisfaction drives us, and we’re committed to making your experience with Adil Khan exceptional.